Privacy Policy

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GoodRoadNetwork, Inc., a Delaware corporation (the "Company," "we," "us" or "our"), is dedicated to protecting your privacy and handling any personal information we obtain from you with care and respect. This Privacy Policy is designed to answer your questions regarding our privacy policies and principles with respect to the information collected from you or provided by you through your use of (the "Site") and the features and services provided through the Site (collectively, the "Services").

By using any of the Services, you consent to the Company´s collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Services and not to any other application or any website that you may be able to access from the Services which may have its own data collection and use practices and policies.

This policy answers the following questions:

What information does this Privacy Policy cover?

Except as otherwise provided in this Privacy Policy, this Privacy Policy applies only to personally identifiable information collected on or through the use of the Services.

We refer to individuals who utilize the Services as "users." When this Privacy Policy uses the term "personally identifiable information" we mean information that identifies a particular individual, such as the individual´s name, postal address, e-mail address, and telephone number. When other information (such as, for example, consumer product preferences) is directly associated with personally identifiable information, this other information also is treated as personally identifiable information for purposes of this Privacy Policy. Personally identifiable information does not include screen names (also known as member names, usernames or other online aliases) provided by users in the course of registering with or using the Site. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information." Finally, the terms of this Privacy Policy are subject to all applicable laws.

What information do we collect about you?

Information You Provide to Us

The personally identifiable information we receive comes directly from users of the Services. While any user is welcome to access the Site, we require users to register in order to use virtually all of the Services. The registration process requires users to submit personal information, which may include the user´s name, postal address, e-mail address and telephone number. We may also collect other types of information such as gender, age and personal interests, which we may associate with personally identifiable information. Additionally, we collect personal information when you provide information to our customer service representatives.

Subject to our Terms of Service, users are allowed to manage their own profiles and they may upload content such as photos, songs, videos, biographical and tour information, blog posts, and other materials. Users may also create links to songs and videos hosted on third-party services, such as YouTube, Bandcamp, Soundcloud, or Facebook. If you provide any such information, we collect it.

Finally, the Company or a promotional partner may, from time to time, sponsor a promotion, sweepstake or contest through the Site. If you choose to participate, you may be required to answer questions or otherwise provide us with personal information.

By submitting personal information through the Site, you authorize the Company to share this personal information for the purposes identified, such as responding to user inquiries.

Information You Provide to the User Community

Please be aware that whenever you voluntarily post public information through your use of the Services, including any chat rooms, message boards, blog posts, comment sections, profiles or any other public forum we make available from time to time through the Site, that information may be accessed by the public and can in turn be used by those visitors to send you unsolicited communications. We are not responsible for the personally identifiable information you choose to share with other users. Please exercise caution before you post any personal information online.

Information Collected Through Technology

We collect information through technology to make the Services more useful to you and for various purposes related to our business. For instance, when you use the Services, we may collect non-personally-identifiable information, such as your IP address, browser type, domain names, access times and physical location.

We collect information through a variety of technical methods. These technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. We may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing users´ experience with the Services. These technical methods may enable us to collect and use information in a form that is personally identifiable.

We use "cookies" to store visitors´ preferences and to record session information. Cookies are small bits of electronic information that a website sends to a visitor´s browser and are stored on the visitor´s hard drive. We employ cookies for several purposes, including (i) to track usage of our Site to understand which parts of the Site are most popular, (ii) to aid in the customization of each user´s experience with the Services, (iii) ensuring that users are not repeatedly offered the same advertisements and (iv) customizing the advertising and Site content based on browser type and user profile information. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set. However, you must enable cookies from the Site in order to use the Services. Third parties whose websites are accessible through links within the Site may use their own cookies when you link to their website. The Company does not control these third parties´ use of cookies and cannot guarantee that they will uphold the same privacy standards as the Company. The Company expressly disclaims any and all liability related to the collection, use or disclosure of information by third parties. You should review the privacy policies of any third party websites that you visit through a link from the Site to understand how these third parties use cookies and the information they collect through cookies.

Children´s Privacy

We do not knowingly collect personal information from children under the age of 13, and we do not allow users under the age of 14 to create an account for the use of the Services. We take children´s privacy seriously, and encourage parents to play an active role in their children´s online experience at all times.

How is your personally identifiable information used and shared?

How We Use Your Personal Information

We use your personally identifiable information for a variety of purposes. For example, we may use your personal information to request feedback, respond to your inquiries, requests or questions and provide you with information regarding the Services. We also use your email address as part of the Services in sending you messages about the Services, make general announcements and contact you when necessary. We also keep track of your interactions with us including, but not limited to, your activity within the Services. Unless we have your consent or except as required by law, the Company will not share your personal information with any person or entity other than those affiliated with the Company or entities acting on behalf of the Company.

We may make your personal information non-personally identifiable by combining it with non-personal information about other users or removing characteristics (such as your name or email address) that make your information personally identifiable (such de-personalized information is referred to as "Analytical Data"). You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information to create Analytical Data and analytical and statistical analysis tools relating to the use of the customer data we collect in providing the Services. We are expressly authorized to make any commercial use of Analytical Data including, without limitation, sharing Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer any Analytical Data that personally identifies you.

Google Analytics

The Company uses Google Analytics to help us learn about who uses the Services and what pages are being viewed.

Do Not Track

The Company´s practices in responding to "do not track" signals and collecting user information over time and across a network of websites when you use the Services are described below. The Company works with certain third party websites to collect user information about your online activities over time and across different websites, such as YouTube. However, the Company honors the request of "do not track" signals sent by your browser when you use the Services.

Sharing of Information

We use your personal information to send communications to you about new services, features, or enhancements to the Services that may be of interest to you and to handle your customer service questions or issues. In addition, any information or content that you post using the Services is publicly available to other users of the Services. Once you have shared content or made it public, that content may be re-shared by other users of the Services. We will also share the personal information we collect from you under the following circumstances:

  • Protection of rights. We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce our Terms of Service, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Services, or (iv) such action is appropriate to protect the rights, property or safety of the Company, its employees, users of the Company or others.
  • Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company´s assets, user information, including personal information collected from you through your use of the Services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email.

Additional Information You Should Know About Third Parties

The Site may contain direct links to websites operated by other entities. These third party websites may collect information about you when you visit them or otherwise communicate with them. This Privacy Policy does not cover the information practices of third party websites accessible through the Site. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information. You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies. When you have clicked on a third party logo or URL accessible through the Site which links you to a different websites, our Privacy Policy no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled on their websites.

What choices do you have about the collection and use of your personal information?

Control of Your Information

You may update or delete your personal information or modify your account preferences or profile by accessing the account interface provided through the Services. Please note that when you delete your account, we may retain your account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.

If you wish to review personal information collected or request corrections, please contact us.

Opting Out of Receiving Communications from Us

If you no longer want to receive our e-mails or other announcements, you may unsubscribe by following the instructions provided through the Services. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.

What security measures do we take to safeguard your personal information?

User accounts are secured by user-created passwords. The Company takes precautions to ensure that account information is kept confidential. The Company uses reasonable measures such as encryption to protect confidential information that is stored within our database against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We limit access to such information to those employees of the company who need access to perform their job functions and limit such access to the minimum extent reasonably required to provide users with prompt, high-quality service.

However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Services and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

Dispute Resolution by Binding Arbitration

The purpose of this section of this Privacy Policy is to provide a streamlined method for resolution of disputes between us if they arise.


Most user concerns can be quickly resolved to your satisfaction by contacting our customer service representatives. In the unlikely event that we cannot resolve a concern to your satisfaction (or if we cannot resolve a concern we have with you after attempting to do so informally), then you and the Company agree to be bound by the following procedures to resolve any and all disputes between us. By accepting these terms, you and the Company expressly waive the right to a trial by jury or to participate in a class action. This section of this Privacy Policy covers any and all disputes between us ("Claims"), including without limitation:

  • Claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
  • Claims that arose before this Privacy Policy or any prior agreement (including, but not limited to, claims relating to advertising);
  • Claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
  • Claims that may arise after the termination of this Privacy Policy.

The only Claims that are not covered by this section of this Privacy Policy are the following:

  • a Claim to enforce or protect, or concerning the validity of, any of your or the Company´s intellectual property rights;
  • a Claim related to, or arising from, allegations of theft, piracy, invasion of privacy or or unauthorized use; and
  • Any claim for equitable relief.

You agree that, in the event any Claim arises out of or relating to this Privacy Policy, you and the Company will attempt in good faith to negotiate a written resolution of the matter directly between the parties for at least thirty (30) days before initiating arbitration.

If you and the Company are unable to resolve a Claim through informal negotiations within such thirty (30) day period, either you or the Company may elect to have the Claim finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other.

The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS that are in effect at the time the arbitration is initiated (the "JAMS Rules").

You may seek any remedies available to you under federal, state or local laws in an arbitration action. As part of the arbitration, both you and the Company will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator´s decision regarding the Claim, the award given and the arbitrator´s findings and conclusions on which the arbitrator´s decision is based. The determination of whether a Claim is subject to arbitration shall be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. You and the Company may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The arbitrator´s decision shall be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law.


The arbitration will take place in your hometown area if you so notify the Company in your notice of arbitration or within ten (10) days following receipt of the Company´s arbitration notice. In the absence of a notice to conduct the arbitration in your hometown area, the arbitration will be conducted in Los Angeles, California, unless the parties agree to video, phone and/or internet connection appearances.

Dispute Resolution for Residents of the European Union

If you are a resident of the European Union, in the event that you have any dispute or claim arising out of or relating to this Privacy Policy, you may report your claim to the European Union Data Protection Authorities located in your jurisdiction.

Notification of Changes

This Privacy Policy may change from time to time and the revised Privacy Policy will be made available through the Site.


Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at

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